At ChaklaDekho, we are committed to delivering quality products and ensuring customer satisfaction.
Customers are requested to record a clear unboxing video while opening the package.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery with the unboxing video and clear photographs.
Claims submitted without an unboxing video may be difficult to verify and may be accepted or rejected at the sole discretion of ChaklaDekho.
Since many of our products are made from natural wood, slight variations in color, wood grain, texture, finish, knots, and shade are normal characteristics and are not considered manufacturing defects.
Minor differences in dimensions due to manual manufacturing or finishing are also considered acceptable.
Product colors displayed on digital screens may vary slightly from the actual product because of monitor or mobile display settings.
Returns or refunds will not be accepted for reasons such as change of mind, incorrect order placed by the customer, or dissatisfaction arising solely from natural variations in wooden products.
After review of an eligible claim, ChaklaDekho may provide a replacement, part replacement, repair assistance, or any other suitable resolution, depending on the nature of the issue.